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Product & Service Management

Products customers really want.

We build products and services that win in the market.
From first idea through market entry to optimization in in-life operations.

What drives us

What we care about.

Many offerings in the market do not fail because of technology, budget or team – but because of a lack of CLARITY:

  1. Which problem are we solving?

  2. For whom?

  3. And how does that turn into everyday value?

We bring structure, speed and decisiveness to your product development and service design.

Data-driven, customer-focused and pragmatic.

Services

What we deliver.

01

Vision & Product Strategy

Getting from idea to execution.

  • Defining target groups
  • Market analysis
  • Competitive landscape
  • Value chain analysis
  • Business modeling
  • Market entry strategy
  • Make or buy
  • Strategic partnerships
  • Value proposition design
  • Sharpening customer value
  • Product marketing planning
  • Product portfolio management
  • Product & feature roadmap
  • Clear prioritization
  • Bug fixing & processes
  • Operational stabilization
  • Product optimization
  • Product lifecycle management

Your benefit: You know who you are building what for – and why.

02

Product Development

Quality is in the details, success is in speed.

  • MVP design, prototyping & hypothesis validation
  • Product design / UI / UX & product marketing
  • Business analysis & requirements engineering
    (epics, user stories & co.)
  • Requirements management,
    roadmap & sprint planning
  • Guiding & steering product development
  • Test concepts, quality assurance & acceptance

Your benefit: Requirements everyone understands, and a product that reaches the market faster.

03

Market Launch

Bringing products across the finish line.

  • Go-to-market planning
  • Support for your market entry
  • Internal product training,
    training for sales & customer service

Your benefit: A launch your sales and service teams are prepared for.

04

Service Design & CX

Developing services end to end and improving the customer experience.

  • Analysis, visualization and optimization of services for your customers
  • Restructuring of internal service processes in marketing & CRM, sales, IT, HR, finance & accounting and project management.
  • User / customer journey map
  • Service blueprint

Your benefit: Services customers understand, and internal processes that relieve your team.

05

Interim Product Ownership

Leading product development projects.

  • Taking responsibility until the structures are in place
  • Steering product teams, tech & operations
  • Interdisciplinary mediation between all stakeholders
  • Fast decision-making, structured execution
Project kickoffExample
  • Set up project & align governanceDone
  • Onboard teamsIn progress
  • Define work packagesDone
  • Regular progress reportPlanned

Your benefit: Leadership for the product team from day one – without a long search for a permanent hire.

Approach

Methodically strong & hands-on.

  • 1

    Analysis

    Market, customers, portfolio, processes, current state.

  • 2

    Product design

    Goals, use cases, requirements, prototype.

  • 3

    Implementation

    Plan, build, test,
    go-to-market.

  • 4

    Scaling

    Operate, measure, optimize, extend.

References

Project examples

  • EV Charging

    Building a Europe-wide charging network & developing an EV charging app

    Mobile app for fleets: charge point finder with filters, start & stop charging, user management and integration with roaming networks.

  • eMSP

    Building the e-mobility business unit as an eMSP

    Setting up an e-mobility service provider: 360° solution, products, processes, tariff & pricing, partner network.

  • Customer Service€300M

    €300M cost savings through digitizing customer service touchpoints

    Transformation in customer service and reduction of large call volumes: through self-service and automation.

Unleash your potential.

Get more out of your products & services.

How can we help?

Book your free intro call to see how we can work together.

Your contact: Mica Müller

Ready for 30 minutes of fresh ideas?

Book a callGet in touch